We hope that you are delighted with everything you buy from us. We also understand that there will be times you need to return items.
You must inspect the goods on delivery or collection. If you identify any postal damages or shortages, you must inform us in writing or by telephone within 72 hours of the goods being delivered.
You may return goods within 14 days of the item being signed as delivered, or the delivery being confirmed by the courier for a full refund – you will need to pay the cost of returning the items. We will as appropriate repair, exchange or refund the goods or part of them.
Any orders placed between 1st December and 25th December benefit from our extended return policy and can be returned up until January 10th for a full refund/repair or replacement. All other terms apply.
Items under £50
Items which weigh less than 2KG can be returned without requesting a Returns Authorisation code. Please obtain a ‘Certificate of Posting’ from your Post Office as this will act as proof of posting should the items go astray. Failure to obtain this certificate may prevent us from refunding you if your return is not received by us.
Items over £50
You will need a Returns Authorisation code for returns which are over £50, or weigh more than 2KG. To obtain this please contact us.
Please Note. We are unable to offer refunds or exchanges for personalised items, unless faulty.
We will be under no liability or further obligation in relation to the goods if:
a. You fail to provide notice as set above, and/or
b. You make any further use of such goods after giving notice under the clause above relating to damages and shortages and/or
c. A defect arises because you did not follow our written instructions about the storage, commissioning, installation, use and maintenance of the goods; and/or
d. A defect arises from normal wear and tear; and/or
e. A defect arises from misuse or alterations of the goods, negligence or wilful damage or any other act by you.